Careers at CAS Cable

Indeed Link: Click HERE

Experienced broadband technical support needed for local cable, internet, and phone company. Must meet customer needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities:

• Provide troubleshooting of residential and business internet and phone services.

• Configure and verify settings of users equipment.

• Accurately document all interactions with customers through internal ticket system.

• Maintain and monitor both internal and external servers/equipment.

• Complete assigned tasks in an efficient and timely manner.

• Shift work.

Qualifications:

• Excellent phone and computer skills.

• Strong written and verbal communication skills.

• Basic working knowledge of local area networks, switches, and other network related software/equipment.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Health savings account

• Paid time off

• Retirement plan

• Vision insurance

Schedule:

• Day shift

• Evening shift

• Night shift

• Rotating weekends

Experience:

• Technical Support: 1 year (Preferred)

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064

Indeed Link: Click HERE

CAS Cable is a growing provider of broadband services in the Mid-Ohio-Valley and expanding to Kanawha County. We are seeking to hire Customer Service Representatives to join our team. This position requires daily interaction with office staff and customers via email, phone, and face to face. Must meet customer's needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities &Duties:

• Handle customer inquiries and complaints via phone, face to face, chat, and email in a timely and accurate manner.

• Provide troubleshooting for cable, internet, and phone services.

• Process customers orders and service calls.

• Manage payment transactions accurately.

• Complete assigned tasks in an efficient and timely manner.

• Shift work.

Required Skills:

• 1 year customer service experience preferred.

• Excellent interpersonal and communication skills.

• Desire to learn and work with a team.

• Positive attitude, self-motivated, and ability to problem solve.

• Exceptional organizational skills.

• High accuracy data entry and attention to detail.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Shift:

• Day shift

• Evening shift

• Night shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064