Careers at CAS Cable

Indeed Link: Click HERE

Experienced broadband technical support needed for local cable, internet, and phone company. Must meet customer needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities:

• Provide troubleshooting of residential and business internet and phone services.

• Configure and verify settings of users equipment.

• Accurately document all interactions with customers through internal ticket system.

• Maintain and monitor both internal and external servers/equipment.

• Complete assigned tasks in an efficient and timely manner.

• Shift work.

Qualifications:

• Excellent phone and computer skills.

• Strong written and verbal communication skills.

• Basic working knowledge of local area networks, switches, and other network related software/equipment.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Health savings account

• Paid time off

• Retirement plan

• Vision insurance

Schedule:

• Day shift

• Evening shift

• Night shift

• Rotating weekends

Experience:

• Technical Support: 1 year (Preferred)

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064

Indeed Link: Click HERE

CAS Cable is a growing provider of broadband services in the Mid-Ohio-Valley and expanding to Kanawha County. We are seeking to hire Customer Service Representatives to join our team. This position requires daily interaction with office staff and customers via email, phone, and face to face. Must meet customer's needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities &Duties:

• Handle customer inquiries and complaints via phone, face to face, chat, and email in a timely and accurate manner.

• Provide troubleshooting for cable, internet, and phone services.

• Process customers orders and service calls.

• Manage payment transactions accurately.

• Complete assigned tasks in an efficient and timely manner.

• Shift work.

Required Skills:

• 1 year customer service experience preferred.

• Excellent interpersonal and communication skills.

• Desire to learn and work with a team.

• Positive attitude, self-motivated, and ability to problem solve.

• Exceptional organizational skills.

• High accuracy data entry and attention to detail.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Shift:

• Day shift

• Evening shift

• Night shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064

Indeed Link: Click HERE

CAS Cable is expanding into Kanawha County! We are a WV based video, broadband and phone provider serving West Virginia and Ohio for the past 45 years. We are searching for a Network Engineer to assist in the design and support of our expanding network. The selected candidate will be responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of the network.

Core Responsibilities:

• Assist in installing, monitoring, testing and maintaining central office/headend network equipment consisting of fiber optic deployments, HFC cable plant equipment, cable television equipment and central office network equipment.

• Configure and install various network devices and services (e.g., routers, switches, firewalls)

• Perform network maintenance and system upgrades.

• Maintain and monitor both internal and external servers/equipment.

• Hands on experience with scripting/development languages are desired.

• Basic understanding of networking protocols (switching/routing)

• Occasional onsite visit to commercial establishments to assist install technician with end user fiber deployments and/or IP phone installations.

• Assist with contacting vendors for procurement of new equipment, troubleshooting current equipment and oversee installation.

• Monitor system for issues, inform appropriate department of problem, and follow up to verify issue has been resolved.

• Can communicate clearly to all levels of the organization (technical and non-technical).

• We are looking for people who can learn the complexities of our exceptionally large, multi-vendor network infrastructure and who will add value to our team by keeping our customers running 24/7 and 365 days a year. Must be able to participate in rotating on-call support one week per month as part of a team.

• Must be willing to occasionally assist Tier 1 technicians with lower level tasks and/or projects on an as needed basis depending on staff availability and shift coverage.

• Lift over 40 lbs and ability to stand for long periods.

• Safely climb ladders and adhere to safety policies.

• Regular, consistent, and punctual attendance. Must be able to work evenings and weekends, variable schedule(s), and overtime as necessary to complete upgrades and maintenance as needed.

Qualifications:

• 2 year degree in an IT related field or equivalent experience.

• Excellent phone and computer skills.

• Knowledge of commercial grade routers and switches, both physical and virtual Windows and Linux based servers, local networks, switches, and other network related software/equipment.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

• Valid driver's license necessary.

Some travel required:

Candidate must be willing to commute between Parkersburg and Charleston during the week for training and project work. Travel costs are compensatory.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Health savings account

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• On call

• Weekends as needed

Experience:

• Network Technologies: 3 years (Preferred)

• Routing/Switching: 3 years (Preferred)

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064

Indeed Link: Click HERE

CAS Cable is a growing provider of broadband services in the Mid-Ohio-Valley and expanding to Kanawha County. We are seeking to hire an Accountant for our Dunbar location.

Responsibilities:

• Prepare invoices and billing statements

• Maintain and reconcile general ledger accounts

• Prepare financial statements and reports

• Conduct month end and year end close processes

• Assist in budget preparation and forecasting

• Ensure compliance with accounting policies and regulatory requirements

• Perform balance sheet and general ledger reconciliations

• Handle tax preparation and filing activities

• Utilize accounting software to process transactions accurately

• Payroll processing

• Input invoices and prepare checks for payment

• Other duties as assigned

Qualifications:

• Bachelor’s Degree Preferred

• Experience as an Accountant/Bookkeeper

• Proficiency in Sage 50 and other accounting software

• Strong knowledge of accounting principles

• Experience with balance sheet reconciliations

• Understanding of tax procedures and compliance

• Knowledge of debits, credits, and financial statements

• Technical expertise in financial accounting

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person at 2403 Fairlawn Avenue, Dunbar, WV 25064